Key takeaways
- Qivity CRM unifies pipeline, mailbox, email and WhatsApp campaigns, catalog pricing, commissions and AMC contracts.
- Lilly runs on Qivity’s servers on hosted plans, or on yours if you self-host. She is an optional AI add-on on paid plans — not on the Free trial.
- It is built in Hyderabad and sold as SaaS or self-hosted (Docker, PostgreSQL, Redis).
- WhatsApp, mail inbox, AMC and partnerships are on Business. Lilly is an optional AI add-on on paid plans — ask sales.
Qivity CRM is sales software from Qivity, a company based in Hyderabad, India. It is an AI CRM in a specific sense: the assistant runs on your infrastructure. It is also a mailbox, a WhatsApp client, a catalog, a commission desk and an AMC register — in one product, not six subscriptions.
If you only remember one sentence: the pipeline, the mail, the chat and the renewal share a record. Hosted Lilly runs on Qivity’s servers; self-host and she runs on yours. Lilly is an optional AI add-on on paid plans — not on the Free trial.
What Qivity CRM includes
- Pipeline — leads, prospects, opportunities, accounts, contacts.
- Mailbox — Microsoft 365, Google Workspace or IMAP/SMTP, inside the CRM.
- WhatsApp — Business inbox, campaigns, ticks, the 24-hour window shown in compose.
- Lilly — an optional private AI add-on on paid plans for counts, reminders, meetings and meaning-based search.
- Catalog pricing — deal value computed from products.
- Commission — claim and settle in-app.
- AMC / service — contracts and visits after Won.
Detail lives on features. Honest gaps versus other categories live on why Qivity and the comparisons.
What it is not
It is not a CMS or an inbound-marketing suite. It is not a 7,000-app platform you assemble for a year. It is not a telephony-first PBX. If those are the job, the comparison pages say so and mean it.
How you run it
Hosted, or self-hosted on Docker. Pricing is per organisation. Lilly is an optional AI add-on on paid plans — not on the Free trial. Ask sales for the current rate. On hosted plans she runs on Qivity’s servers. Self-host and she runs on yours.
Who should look
Teams whose customers live on WhatsApp and email, whose legal team will ask where the model runs, and whose revenue continues after the win. Small teams can start on Starter the same day. Enterprise can self-host with SSO.
Book a 20-minute demo on your data, or start a trial. If we are the wrong shape of CRM, we will say that on the call.